Privacy Policy
Last updated: 31 March 2026
This Privacy Policy explains how Laundry Free (operated by HQR LTD) (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our mobile application and related services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following personal data:
a) Information you provide:
- Name
- Email address
- Phone number
- Address (for pickup and delivery)
- Notes or instructions related to your orders
b) Order Information:
- Order history
- Service preferences
- Internal notes to improve service quality
c) Technical Data:
- Device information (e.g. device type, operating system)
- Log data and usage information
- Performance, diagnostics, and error reports
- Information collected through analytics or monitoring tools
2. How We Use Your Data
We use your data for:
- Providing and managing laundry services
- Processing orders and payments
- Communicating with you regarding your orders
- Improving and maintaining our app and services
Legal Basis:
- Contract – to deliver your order
- Legitimate interest – to improve service and maintain internal records
- Legal obligation – for tax and accounting requirements
- Consent – for notifications or marketing where required
3. Communications
We may contact you using the following methods (where available):
- SMS
- Push notifications
These communications may include:
- Order updates and service-related messages
- Important account or service notifications
- Promotional or marketing messages (only where permitted by law)
You can opt out of marketing communications at any time.
4. Payments
Payments are securely processed via Stripe.
We do not store your card details. Stripe processes payment data independently.
5. Data Sharing
We do not sell your personal data.
We may share your data with:
- Drivers and delivery personnel (to fulfil your order)
- Payment providers (e.g. Stripe)
- Technical service providers (e.g. hosting, monitoring, or analytics tools)
All third parties are required to process personal data in accordance with applicable data protection laws.
6. Data Retention
We retain your data only for as long as necessary:
- Account data: until account deletion
- Order data: for operational and legal purposes
- Payment records: as required by applicable laws
We may retain limited data where necessary to resolve disputes, enforce agreements, or comply with legal obligations.
7. International Transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as contractual protections or transfers to jurisdictions with adequate data protection standards.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
To exercise your rights, contact us at: support@laundryfree.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Account Deletion
You can delete your account via the app or by contacting us.
We will delete your personal data unless we are required to retain it for legal, regulatory, or legitimate business purposes.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be made available within the app or on our website.